Mukuru Officially Launches Mobile Money Wallet in Zimbabwe

Mukuru has officially joined the list of mobile money wallets in Zimbabwe. Previously known solely as an international money transfer service, Mukuru has expanded its offerings by introducing a mobile wallet. Although the service has been operational since January 2025, it was officially launched last week.

What’s New with the Mukuru Wallet?

In the past, Mukuru users could only receive international remittances and withdraw them as cash. With the new wallet, customers can now do much more with their money. The wallet allows users to:

• Buy ZESA tokens and airtime

• Pay bills

• Cash in and cash out

• Send money locally

Mukuru’s wallet comes with two distinct pockets:

1. Mahala Cash Out Pocket – This is specifically for receiving international remittances. Users can either withdraw funds for free or transfer them to their local transaction account.

2. Transactional Pocket – This pocket is used for local transactions, including sending money, paying bills, and purchasing services.

This setup offers greater financial flexibility, especially for recipients who may not need immediate cash but want to use the funds for other payments or local transfers.

How to Sign Up for Mukuru Wallet

Registering for the Mukuru Wallet is simple. Users need to send a WhatsApp message to +263 867 700 9604. A valid ID or passport is required during registration, as Mukuru will request an image of the document to verify the account.

Mukuru Wallet Fees and Limits

Mukuru applies different charges depending on the type of transaction:

• Sending Money Locally: A fee of 1.3% applies for amounts up to $5. For transactions above $5, the fee increases to 3.3%, which includes the government’s 2% tax.

• Cash Out Fees: A 1.7% fee is charged for withdrawing money. Unlike sending fees, there is no government tax on cashing out.

• Balance Inquiry and Statements: Unlike EcoCash, Mukuru provides these services for free.

Transaction Limits

• Local Transactions: Users can send a maximum of USD 500 per day and USD 2,000 per month.

• International Transactions: The limit for international money transfers is USD 5,000.

Mukuru's Growing Presence

With over 200 outlets across Zimbabwe, including both urban and rural areas, Mukuru is well-positioned to provide convenient access to financial services. The introduction of the Mukuru Wallet makes it easier for Zimbabweans to manage their money, pay bills, and transact locally without relying solely on cash withdrawals.

For those looking for an alternative to traditional mobile money services, Mukuru Wallet presents a promising option with competitive rates.