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  • Telecel Website Offline: A Shadow of its Former Glory

    Telecel Website Offline: A Shadow of its Former Glory
  • Washington Mkombodzi
  • Staff Writer
  • Posted Feb 29, 2024
  • In the world of Zimbabwe's telecommunications industry, one company that has experienced a tumultuous journey is Telecel Zimbabwe. Once known for its enticing promotions for voice and data services, Telecel managed to attract a significant number of customers, myself included. However, the tides have turned, and Telecel's service quality and pricing have taken a nosedive, leaving many of us disappointed.

    As someone who switched to Telecel from Econet, I found myself using their services for a long period. However, I later realized that my Econet number, which had been inactive for quite some time, had been delisted and sold to someone else. Consequently, I had to buy another Econet line. Since then, I haven’t used Telecel. Recently, I have rarely called anyone using Telecel or saved a number of someone using it. This just shows how much market share they have lost. Telecel, once a prominent player in the market, is now a mere shadow of its former glory.

    While working on updating a Telecash charges calculator, I decided to visit the Telecel website to check the latest Telecash charges. To my surprise, the website was down. A deeper investigation revealed that the website has been down for quite some time, and it seems to have vanished from google search engine results as well. For a company of Telecel's stature, it is unexpected and concerning to see its website non-functional, raising questions about the company's management and commitment to maintaining a reliable online presence.

    Despite the website's unavailability, Telecel's social media presence on platforms such as Facebook and Twitter remains active and regularly updated. However, a significant portion of the comments posted by users revolves around the lack of network connectivity. While Telecel may still be able to maintain an online presence, their ability to provide consistent and reliable network coverage seems to be severely lacking.

    Notwithstanding these setbacks, Telecel continues to entice potential customers with its attractive promotions and bundles. On their social media platforms, they currently advertise a 5GB data bundle priced at $7, which is lower than the $9 price offered by their competitor, Econet. However, it is important to note that these promotions become meaningless if the network connection is unreliable or non-existent.

    As a technology junkie, it is disheartening to witness Telecel's decline. Healthy competition within the mobile sector is vital for driving innovation and ensuring that customers receive superior services at competitive prices. Both Econet and NetOne need a strong and formidable competitor like Telecel to push them further and encourage them to enhance their services and offerings.

    The current state of Telecel reminds me of another entity, Chicken Slice. Once a popular fast-food chain, Chicken Slice has seen its service quality decline significantly, resulting in a noticeable decrease in customers. Telecel and Chicken Slice share a common fate: if they can revamp and improve their services substantially, there is a possibility of winning back their customers.

    With the telecommunications industry in Zimbabwe in dire need of a revitalized Telecel, it is my hope that the company takes this as an opportunity to address its shortcomings and undergo a much-needed transformation. Telecel must strive to become a strong competitor once again, capable of challenging its rivals and offering customers the reliable and affordable services they deserve.

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