Barclays Bank Zimbabwe recently launched Cashsend and Hello Money, two new perks in their service focused on improving customer service. These services, according to Barclays Managing Director George Guvamatanga, are the bank’s response to their clients’ needs for diverse eBanking facilities for easier access to services.
Through Cashsend, any Barclays customer using any of their debit cards now has an impeccably simple and efficient way to send money to anyone in Zimbabwe. The best part of this service being that the receiving party does not need a card to access the funds (or even be a member of Baclays Bank for that matter) – they can simply do so at any ATM. How?
Barclays has put a deliciously ‘cleaned-up’ service which cuts out any intermediaries. Noone but the two parties know that the money has been sent, while offering the flexibility of withdrawing the funds at any ATM in the country. On record, Barclays has called this the, ‘unique product offer which gives customers the assurance of confidentiality when using Cashsend. A simple authentication system will be used to transact any withdrawls, where the receiver receives their voucher number and PIN directly from the sender, or automatically via SMS. Barclays has stated that receivers will not be charged anything for using their facilities for money transfer transactions.
Hello Money, on the other hand, is the new facility through which Barclays’ clients can effect transactions from just about anywhere via mobile phone. The platform makes available the ability to transfer funds from a Barclays account to any other internal account, and also accounts in other banking institutions. Further, it allows for airtime top up options, mini statements and balance inquiries Currently the service is available on Econet and Telecel lines.
‘We want our customers to do more of the things that they enjoy so we make it a priority to create products and services that allow them to do so. ‘Hello Money’ does exactly that’ said Dennis Mambure, Head of Marketing and Corporate Affairs.